Shipping Policy

SHIPPING WORLDWIDE (professionals only)

Where can I receive my orders?

We ship to all destinations outside of Spain, always subject to a rigorous verification system. Our platform is B2B and therefore we must accept those users who strictly meet the requirements to become distributors of SANTANDER FINE FOOD.

Your orders will be sent to the address indicated at the time of placing your order, so it is important that you pay attention when covering this information.

If you have ordered products that need cold for transport, make sure you have a suitable place to keep them until they are used.

How long will it take for my order to arrive?

STANDARD DELIVERY

The transport will be carried out through various companies due to the complexity and variety in the transport conditions of our products. These companies will carry out the door-to-door service within 3 to 10 days from our shipment confirmation. Once the order leaves our warehouses, you will receive an email notifying you that the order has been accepted and is being shipped.

The days of delivery of orders will be from Monday to Saturday (Saturdays delivery before 1:30 p.m.).

Local and national holidays may affect the delivery of orders.

You can track the status of your orders through "My orders", in the "My account" area of our website.

To resolve any questions about the transport and delivery process, once we have sent you the email that your order has been shipped, you can contact us by phone 942107842 or directly with the carrier assigned in each case.

How will I receive my order?

When the delivery of your order is made, you must verify that everything is as requested. If there is any discrepancy or problem with the order, contact us by phone 942107842 or by email [email protected] , providing us with your order number.

How much does it cost me to receive my order?

The shipping cost will vary depending on the type of transport and amount of the merchandise.
It will appear reflected at the end of your purchase order.

What happens if I do not receive my order within the agreed period?

If due to force majeure it is impossible for us to deliver the order within the agreed period, the courier company will contact you to set a new date.

For more information about possible delivery delays, contact us by phone 942107842 or by email [email protected].

Return and withdrawal policies

If you have problems with your order, we will not manage the return through the website due to the complexity of the process.

In this case, you must contact us within 5 working days via the email address [email protected] or the telephone number +34942107842.